Terms of Service

1. Acceptance of Terms

Welcome to StoryKeeper (“we,” “us,” or “our”). By accessing or using our online platform (the “Platform”), you agree to comply with and be bound by our Terms of Service (“ToS”). If you do not agree with these ToS, please do not use our Platform.

2. Changes to ToS

We may update these ToS periodically. It is your responsibility to review these terms regularly for any changes. Continued use of the Platform after any modifications constitutes your acceptance of the new terms.

3. Use of the Platform

3.1. Eligibility: You must be at least 18 years old to use our Platform. By using our Platform, you represent and warrant that you are of legal age to form a binding contract.

3.2. User Accounts: To access certain features of the Platform, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials and agree not to share them with others.

3.3. User Content: Any content you submit to our Platform, including text, images, and videos, is your responsibility. You agree not to submit content that is illegal, harmful, offensive, or infringing on the rights of others.

3.4. Prohibited Activities: You agree not to engage in any activity on the Platform that violates any applicable laws, regulations, or these ToS. Prohibited activities include, but are not limited to, hacking, spamming, and distributing malware.

4. Intellectual Property

4.1. Ownership: All content, trademarks, logos, and intellectual property displayed on the Platform are the property of StoryKeeper or its licensors.

4.2. License: We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. You may not reproduce, distribute, or modify our content without our written consent.

5. Privacy

We respect your privacy. Our privacy practices are outlined in our Privacy Policy. By using our Platform, you consent to our collection, use, and sharing of your information as described in the Privacy Policy.

6. Termination

We reserve the right to terminate or suspend your access to the Platform, with or without notice, for any violation of these ToS or for any reason we deem necessary to protect our interests.

7. Disclaimers and Limitations of Liability

7.1. No Warranty: The Platform is provided “as is” and “as available.” We make no warranties, expressed or implied, regarding the accuracy, reliability, or availability of the Platform.

7.2. Limitation of Liability: To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Platform.

8. Refunds Policy

8.1 Refund Eligibility: Our 60-day money-back guarantee begins when the gift email is delivered.

8.2 Requesting a Refund:

1. To request a refund, please contact our customer support team at [email protected] within the specified refund period.
2. Include your order details and a brief explanation of the reason for the refund request in your communication.

8.3 Exceptions: Refunds may not be applicable in certain circumstances, including but not limited to:

1. Violation of our Terms of Service.
2. Unauthorized use or access to the digital service.
3. Failure to meet the eligibility criteria specified in this Refunds Policy.

8.4 Policy Updates: We reserve the right to modify this refunds policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. By using our digital services, you agree to adhere to the terms outlined in this Refunds Policy.

9. Governing Law and Jurisdiction

These ToS are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or relating to these ToS shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Contact Us

If you have any questions, concerns, or feedback about these Terms of Service or the Platform, please contact us at [email protected].