Terms of Service
StoryKeeper Terms of Service
Last Updated: September 14, 2026
1. Acceptance of Terms
Welcome to StoryKeeper (“we,” “us,” or “our”). By accessing or using our online platform (the “Platform”), you agree to comply with and be bound by our Terms of Service (“ToS”). If you do not agree with these ToS, please do not use our Platform.
2. Changes to ToS
We may update these ToS periodically. It is your responsibility to review these terms regularly for any changes. Continued use of the Platform after any modifications constitutes your acceptance of the new terms.
3. Use of the Platform
3.1. Eligibility: You must be at least 18 years old to use our Platform. By using our Platform, you represent and warrant that you are of legal age to form a binding contract.
3.2. User Accounts: To access certain features of the Platform, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials and agree not to share them with others.
3.3. User Content: Any content you submit to our Platform, including text, images, and videos, is your responsibility. You agree not to submit content that is illegal, harmful, offensive, or infringing on the rights of others.
3.4. Prohibited Activities: You agree not to engage in any activity on the Platform that violates any applicable laws, regulations, or these ToS. Prohibited activities include, but are not limited to, hacking, spamming, and distributing malware.
4. Intellectual Property
4.1. Ownership: Content supplied by StoryKeeper, trademarks, logos and intellectual property are the property of StoryKeeper or its licensors. Your own submitted stories and recordings remain your property.
4.2. License: We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. You may not reproduce, distribute, or modify our content without our written consent.
5. Privacy
We respect your privacy. Our privacy practices are outlined in our Privacy Policy. Where consent is legally required, we request it separately.
6. Termination
We reserve the right to terminate or suspend your access to the Platform, with or without notice, for any violation of these ToS or for any reason we deem necessary to protect our interests.
7. Disclaimers and Limitations of Liability
7.1. No Warranty: The Platform is provided “as is” and “as available.” We make no warranties, expressed or implied, regarding the accuracy, reliability, or availability of the Platform.
7.2. Limitation of Liability: To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Platform.
8. Refunds Policy
8.1 Refund Eligibility: Our 60-day money-back guarantee begins when the gift email is delivered.
8.2 Requesting a Refund:
- To request a refund, please contact our customer support team at [email protected] within the specified refund period.
- Include your order details and a brief explanation of the reason for the refund request in your communication.
8.3 Exceptions: Refunds may not be applicable in certain circumstances, including but not limited to:
- Violation of our Terms of Service.
- Unauthorized use or access to the digital service.
- Failure to meet the eligibility criteria specified in this Refunds Policy.
8.4 Policy Updates: We reserve the right to modify this refunds policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. By using our digital services, you agree to adhere to the terms outlined in this Refunds Policy.
9. Governing Law and Jurisdiction
These ToS are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or relating to these ToS shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
10. Contact Us
If you have any questions, concerns, or feedback about these Terms of Service or the Platform, please contact us at [email protected].
Mandatory consumer rights and statutory jurisdiction protections in your country of residence remain unaffected.
Monthly subscription and free trial
These additional terms apply only if you choose the monthly subscription. The one-time purchase remains a separate option. A payment method is collected at signup and the first payment date is shown before confirmation.
Today €0. After three free days, €5.99 is charged automatically each month until you cancel. Cancel before the first payment date to avoid any subscription charge.
Each six successfully paid months earns one A5 hardcover book credit, not an automatic shipment. Six payments total €35.94. Billing continues after six payments; twelve paid months earns two book credits.
You may voluntarily pay the remaining balance for the current six-month period to print sooner. Prepaid months are not charged again. For an active subscription, regular monthly billing resumes after the prepaid period. Paying a cancelled subscription’s balance does not restart it.
You may cancel at any time through the billing-management page. Cancellation stops future monthly charges without automatically charging the unpaid six-month balance. Already-earned book credits remain available, subject to any refund or disputed payment that reverses their funding.
For gifts, the trial and billing start when you subscribe, even if the gift email is scheduled for a later date. The gift is delivered by email.
These subscription terms do not remove mandatory consumer rights or change the separate one-time purchase terms.